Last Updated: 1 July 2026
This Refund Policy applies to subscriptions purchased for the Dr Roelof Cronjé Professional Dashboard.
By purchasing a subscription, you acknowledge that you have read and understood this Refund Policy.
Digital Subscription Services
The Professional Dashboard provides immediate access to digital educational content, including clinical articles, patient education resources, infographics, posters, and other professional materials.
As access to digital content is typically granted immediately after successful payment, subscription fees are generally non-refundable.
When Refunds May Be Considered
Refunds may be considered in limited circumstances, including:
- Duplicate payments made in error.
- Incorrect charges due to a billing system error.
- Technical issues on our platform that prevent access to the subscription service and cannot be resolved within a reasonable period.
- Where a refund is required under applicable South African consumer protection legislation.
Each request is assessed individually.
Non-Refundable Situations
Refunds will generally not be provided for:
- Changing your mind after purchasing a subscription.
- Not using your subscription.
- Forgetting to cancel before the renewal date.
- Dissatisfaction where the content provided substantially matches the description of the membership.
- Temporary interruptions caused by scheduled maintenance or circumstances beyond our reasonable control.
Subscription Cancellation
Cancelling your subscription prevents future renewal payments.
Cancellation does not normally entitle you to a refund for the current billing period.
You will continue to have access to your membership until the end of your paid subscription term.
Please refer to our Cancellation Policy for more information.
Billing Errors
If you believe you have been charged incorrectly, please contact us as soon as possible.
Where a billing error is confirmed, we will correct the issue and, where appropriate, process a refund using the original payment method.
Refund Processing
Where a refund is approved:
- refunds will be processed to the original payment method used for the purchase;
- processing times may vary depending on your payment provider;
- we are not responsible for delays caused by banks or payment processors.
Consumer Rights
Nothing in this Refund Policy limits or excludes any rights you may have under the applicable consumer protection laws of the Republic of South Africa.
Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund review, please contact us through the contact details provided on the Contact page of the website.
Website: https://drcronje.com