Last Updated: 1 July 2026
This Digital Delivery Policy explains how access to the Dr Roelof Cronjé Professional Dashboard is provided following the purchase of a subscription.
Nature of Our Services
The Professional Dashboard is a digital subscription service. Membership provides online access to professional educational resources, including:
- Clinical articles
- Patient education guides
- Infographics
- Educational posters
- Downloadable resources
- Referral tools
- Other professional learning materials
No physical products are sold or delivered through this website.
Delivery of Your Subscription
Following successful payment, your subscription will generally be activated automatically.
In most cases, you will receive immediate access to your membership and the resources available within your selected subscription plan.
In exceptional circumstances, activation may take up to 24 hours, particularly where additional payment verification or technical processing is required.
Accessing Your Membership
Once your subscription has been activated, you can access your membership by:
- Logging into your account on the website.
- Navigating to the Professional Dashboard.
- Accessing the resources available under your active membership level.
Your access remains available while your subscription is active and your account remains in good standing.
Email Notifications
You may receive confirmation emails relating to:
- Successful subscription purchases.
- Payment confirmations.
- Subscription renewals.
- Subscription cancellations.
- Account-related notifications.
If you do not receive a confirmation email, please check your spam or junk folder before contacting us.
Delayed Access
If your membership has not been activated within 24 hours of successful payment, please contact us through the Contact page on our website.
Where a technical issue is identified on our platform, we will make reasonable efforts to restore access as quickly as possible.
Downloadable Resources
Certain membership plans include downloadable educational materials.
These downloads are made available electronically through your member account.
Members are responsible for ensuring they have suitable software and internet access to download and view these resources.
Member Responsibilities
To ensure uninterrupted access, members are responsible for:
- Maintaining accurate account information.
- Keeping login credentials secure.
- Maintaining a valid payment method for recurring subscriptions.
- Ensuring they have a compatible internet connection and device.
Availability
While we aim to provide continuous access to the Professional Dashboard, temporary interruptions may occur due to:
- Scheduled maintenance.
- Security updates.
- Software upgrades.
- Third-party service interruptions.
- Circumstances beyond our reasonable control.
We will make reasonable efforts to minimise any disruption to our members.
Failed Deliveries
If access cannot be provided because of a verified technical issue on our platform that cannot be resolved within a reasonable period, appropriate remedies may be considered in accordance with our Refund Policy and applicable South African law.
Changes to this Policy
We may update this Digital Delivery Policy from time to time.
The most current version will always be available on this page with the revised effective date.
Contact Us
If you experience any difficulties accessing your subscription or have questions about digital delivery, please contact us using the details provided on our Contact page.
Website: https://drcronje.com
